Your Terms & Conditions Questions
Withdrawals are blocked until verification is complete. We'll prompt you to upload your ID and confirm your deposit method. Once verified, you can withdraw immediately. Verification typically takes one business day, but most are processed within hours.
Yes. Go to Account Settings > Payment Methods, then add a new DANA, OVO, GoPay, QRIS or bank transfer account. You can change your withdrawal method anytime. New methods must be verified before you can withdraw to them.
Account access and eligibility depends on local law. When you open your account, we check your location and show you the game and payment options available in your region. If your region is restricted, you won't be able to access the lobby. Contact our support team to confirm eligibility for your area.
We retain your account records for two years after closure for regulatory and tax compliance. You can request a full copy of your data anytime through Account > My Data Request. After two years, your personal data is securely deleted unless we're required to keep it longer by law.
No. Each person can hold only one active account. If we detect multiple accounts from the same person, we'll suspend all but one and may forfeit any balance. Use one account per person to stay within our terms.
Account breaches can result in suspension or permanent closure. Shared accounts, automated play, and fraudulent deposits violate our terms. If we suspect a breach, we'll notify you and may freeze your balance while we investigate. Serious violations result in account closure and forfeiture of funds.
Permanent closure is the only option available. Once you close your account, it cannot be reopened. If you need a break, you can stop playing anytime without closing; your account and balance remain available when you return to the lobby.
