Frequently Asked Legal Questions
Yes. Log into your account, go to Settings, and update your display name, email, or phone number. To request deletion of historical gameplay data (while keeping your account active), contact our support team. Full account closure requires a request to our legal team; we'll process it within seven days.
We retain all transaction records (deposits via DANA, OVO, GoPay, QRIS or bank transfer, and all withdrawals) for your entire membership plus two years after account closure. This allows us to resolve disputes and comply with financial reporting rules in supported regions.
Your account remains active indefinitely. Your balance is safe. If you have not logged in for 12 months, we may reach out to check if you wish to keep the account open. Dormant accounts are not closed or forfeited unless you request closure yourself.
Withdrawal requests are processed when they pass verification. We verify that the destination account matches your deposit source. If verification fails, we'll contact you to clarify. Most withdrawals clear within two hours of approval, depending on your bank or DANA, OVO, GoPay, QRIS.
Absolutely. Contact our support team and request a personal data export. We'll provide your account details, deposit and withdrawal history, gameplay logs, and any communication records we hold. The export arrives within 14 days in a standard digital format.
Start with our live chat, email, or phone support during business hours. If the issue is not resolved to your satisfaction, our legal team can be reached by email. Include your account username, the issue date, and what resolution you seek. We aim to respond within 10 business days.
No. We do not sell your personal information to marketing firms, data aggregators, or third-party advertisers. Payment processors (DANA, OVO, GoPay, QRIS) receive only transaction details necessary to complete your deposit or withdrawal. Your privacy is a core part of our terms.
